I hope you are well and trying to stay positive about the next month or so…
I just wanted to reassure you about the continuity of your ongoing treatment.
XPhysio remains remains…
With the announcement over the weekend, I want to update you on our services.
As healthcare providers, Physiotherapists are classified as an essential service.
XPhysio will remain open as normal.
We will continue to follow government guidelines as well as guidelines from Public Health England and our own regulating bodies.
Your safety is paramount and we will continue to follow all covid-secure policies in order to remain open. XPhysio will keep you updated with any changes to government policy that affect our services.
If you have any questions or concerns regarding any future treatment or upcoming sessions, please do not hesitate in contacting me.
See you soon.
XPhysio clinics open from Monday 18th May 2020
Following recently updated guidance (12th May 2020) from NHS England and the Chartered Society of Physiotherapy, we will be offering selective ‘face to face’ appointments from next week. We shall also continue to offer remote consultations.
Any new patients requesting a ‘face to face’ consultation will first receive a brief telephone consultation from one of our clinicians to assess clinical need and screen for any additional risk factors.
Physical appointments will then be offered if deemed clinically appropriate and necessary.
To make an appointment please email email@example.com
After the initial ‘face to face’ consultation, it will be agreed between the patient and therapist whether future treatment sessions can be delivered remotely or if their is a need for ongoing ‘face to face’ sessions.
Our clinic’s locations currently offering ‘face to face’ consultations are Angel N1, Bury Street EC3A (next to the Gherkin) and Dalston E8.
Our 3 Principles for re-opening – Hygiene, Confidence
Hygiene – All reasonable infection prevention and control measures are in place and compliant with Public Health England guidelines
Confidence – Patients, staff and the general public can have the confidence of XPhysio’s ongoing commitment to ensuring all safety measures are in place and followed at all times
Communication – XPhysio will be forthcoming with communication to patients, staff and general public at all times – via website updates, blogs, direct communication with all patients booking to attend and on-site information from staff.
The health and safety of our patients and staff are always paramount.
We have been preparing thorough risk assessments for every aspect of our clinic environment and the patient journey to ensure we provide the cleanest and safest environment possible. We have been in contact with industry experts to ensure that our infection prevention and control measures along with PPE (personal protective equipment) not only complies with current guidelines and protocols, but also to minimise any risks of transmission of COVID-19 during treatment sessions. We will continue to follow the guidelines set out by the government and NHS England and respond to any changes to ensure we comply with all the necessary social distancing and personal protective equipment (PPE) protocols .
10 step plan for clinic re-opening
1/ We shall be significantly increasing the level and frequency of cleaning for our clinic sites. Our clinics will be undergoing regular deep cleans to ensure we maintain the highest levels of hygiene within the clinic. Industry recommended virucidal disinfectant cleaning products will be used to minimise the risk of contamination
2/ Face to face appointments will only be offered to patients where effective treatment cannot reasonably be carried out remotely – patients will receive telephone screening consultation
3/ All patients and staff are advised not to attend our clinic if they are displaying possible signs of COVID-19 or if they should be self-isolating under current government guidelines. Patients and staff will be screened before their appointment to ensure they do not have any Covid-19 symptoms
4/ All staff and patients will be temperature checked on entering the clinic and advised not to enter if their temperature > 37.8 Celsius.
5/ Waiting areas and appointment times will be organised to ensure social distancing guidelines can be maintained (2 metres are kept between patients)
6/ Our clinicians will be wearing all the necessary PPE including surgical masks, gloves and aprons at all times during your appointment. If there is any chance of ‘splash back’ from bodily fluids e.g. during exercise, injection therapy, acupuncture or manual therapy, your clinician will wear a visor or eye protection.
7/ We will be operating a significantly reduced service to minimise the number of patients and staff in the clinic at one time
8/ We will be extending our opening hours to spread the flow of patients evenly throughout the day
9/ Between each patient we will allow 15 minutes to deep clean all surfaces using virucidal disinfectant and change the necessary PPE
10/ We can guarantee you these measures will not affect your standard of care
Our aim is to allow patients to attend our clinics with upmost confidence. We are committed to the highest levels of patient care and also transparency in how we operate. If you have any questions or feedback with regards to any of the information above please do not hesitate to contact us. If you would like further information regarding our social distancing measures or PPE guidelines then please do not hesitate in contacting me.
firstname.lastname@example.org | 07903 247247