I hope you are well and trying to stay positive about the next month or so…
I just wanted to reassure you about the continuity of your ongoing treatment.
XPhysio remains remains…
With the announcement over the weekend, I want to update you on our services.
As healthcare providers, Physiotherapists are classified as an essential service.
XPhysio will remain open as normal.
We will continue to follow government guidelines as well as guidelines from Public Health England and our own regulating bodies.
Your safety is paramount and we will continue to follow all covid-secure policies in order to remain open. XPhysio will keep you updated with any changes to government policy that affect our services.
If you have any questions or concerns regarding any future treatment or upcoming sessions, please do not hesitate in contacting me.
See you soon.
XPhysio clinics open from Monday 18th May 2020
Following recently updated guidance (12th May 2020) from NHS England and the Chartered Society of Physiotherapy, we will be offering selective ‘face to face’ appointments from next week. We shall also continue to offer remote consultations.
Any new patients requesting a ‘face to face’ consultation will first receive a brief telephone consultation from one of our clinicians to assess clinical need and screen for any additional risk factors.
Physical appointments will then be offered if deemed clinically appropriate and necessary.
To make an appointment please email email@example.com
After the initial ‘face to face’ consultation, it will be agreed between the patient and therapist whether future treatment sessions can be delivered remotely or if their is a need for ongoing ‘face to face’ sessions.
Our clinic’s locations currently offering ‘face to face’ consultations are Angel N1, Bury Street EC3A (next to the Gherkin) and Dalston E8.
Our 3 Principles for re-opening – Hygiene, Confidence
Hygiene – All reasonable infection prevention and control measures are in place and compliant with Public Health England guidelines
Confidence – Patients, staff and the general public can have the confidence of XPhysio’s ongoing commitment to ensuring all safety measures are in place and followed at all times
Communication – XPhysio will be forthcoming with communication to patients, staff and general public at all times – via website updates, blogs, direct communication with all patients booking to attend and on-site information from staff.
The health and safety of our patients and staff are always paramount.
We have been preparing thorough risk assessments for every aspect of our clinic environment and the patient journey to ensure we provide the cleanest and safest environment possible. We have been in contact with industry experts to ensure that our infection prevention and control measures along with PPE (personal protective equipment) not only complies with current guidelines and protocols, but also to minimise any risks of transmission of COVID-19 during treatment sessions. We will continue to follow the guidelines set out by the government and NHS England and respond to any changes to ensure we comply with all the necessary social distancing and personal protective equipment (PPE) protocols .
10 step plan for clinic re-opening
1/ We shall be significantly increasing the level and frequency of cleaning for our clinic sites. Our clinics will be undergoing regular deep cleans to ensure we maintain the highest levels of hygiene within the clinic. Industry recommended virucidal disinfectant cleaning products will be used to minimise the risk of contamination
2/ Face to face appointments will only be offered to patients where effective treatment cannot reasonably be carried out remotely – patients will receive telephone screening consultation
3/ All patients and staff are advised not to attend our clinic if they are displaying possible signs of COVID-19 or if they should be self-isolating under current government guidelines. Patients and staff will be screened before their appointment to ensure they do not have any Covid-19 symptoms
4/ All staff and patients will be temperature checked on entering the clinic and advised not to enter if their temperature > 37.8 Celsius.
5/ Waiting areas and appointment times will be organised to ensure social distancing guidelines can be maintained (2 metres are kept between patients)
6/ Our clinicians will be wearing all the necessary PPE including surgical masks, gloves and aprons at all times during your appointment. If there is any chance of ‘splash back’ from bodily fluids e.g. during exercise, injection therapy, acupuncture or manual therapy, your clinician will wear a visor or eye protection.
7/ We will be operating a significantly reduced service to minimise the number of patients and staff in the clinic at one time
8/ We will be extending our opening hours to spread the flow of patients evenly throughout the day
9/ Between each patient we will allow 15 minutes to deep clean all surfaces using virucidal disinfectant and change the necessary PPE
10/ We can guarantee you these measures will not affect your standard of care
Our aim is to allow patients to attend our clinics with upmost confidence. We are committed to the highest levels of patient care and also transparency in how we operate. If you have any questions or feedback with regards to any of the information above please do not hesitate to contact us. If you would like further information regarding our social distancing measures or PPE guidelines then please do not hesitate in contacting me.
firstname.lastname@example.org | 07903 247247
Physiotherapy and video consultations – New assessments and injury management.
These are very worrying and strange times, for everyone.
I have been agonising over the past week about the options for continuing to offer Physiotherapy services in the current climate.
Ultimately, the combination of collective responsibility, social pressure and doing everything we can to halt the spread of this virus and help out our NHS colleagues on the front line made the decision easy.
During this unprecedented time, we all have had to adapt and find new ways to keep supporting your physical (and mental) health. The world can’t stop and now, more than ever exercise is so important.
I have now moved to all online voice only or video-call sessions via phone, facetime, skype or zoom.us app. This will continue for the short-term (I hope) and we will be able to seamlessly transition back to face-to-face and hands-on when we are able to do so safely.
I have moved all my current patients in treatment seamlessly over to video appointments where possible. But what about new assessments and acute injuries?
What can we accomplish in a new patient online session?
- Face-to-face detailed subjective injury history taking
- Full objective assessment including range of movement, strength tests and special tests
- Diagnosis of the injury
- Advice and anatomical description
- Provide realistic timeframes for management and recovery
- Provide recordable exercise prescription and self-mobility techniques
- Demonstrate taping techniques
- Goal setting for the next session
- Online exercise programming software integration
I am an experienced Physiotherapists and worked in A&E for four years as a musculoskeletal injuries specialist. I still work part-time for the NHS in a Consultant Physiotherapist role, predominantly running Orthopaedic triage clinics which means a lot of very quick assessments and decisions on care! I am also a qualified musculoskeletal Sonographer, Independent prescriber and practice injection therapy.
I thought it might be helpful to give two examples of remote sessions I have been involved with this week.
Case study 1 – 40 year-old fit and actively man was unfortunately stranded in France due to the COVID-19 outbreak. With limited equipment and self-isolating, he took up trail running. After a few runs, he missed a step and felt a sharp pull in the back of his leg. After the pain subsided he hobbled home and used the RICE (Rest Ice Compression Elevation) protocol. After a few days, he noticed some bruising at the back of the leg and then contacted me to organise a ‘zoom’ remote session. After a quick chat and subjective assessment, we moved on to an objective look at the injury. I was able to instruct him to perform some movements and tests including palpating. We were very quickly able to diagnose a likely grade 2 medial hamstring tear. After this we went through the anatomy of the injury, timescales for recovery, ‘do’s and do not’s’ and then recorded a comprehensive rehab plan for the next two weeks. The whole session lasted 30 minutes and we will follow-up in two weeks to progress and get him back to full activity ASAP! Knowledge and correct diagnosis is key!
Case study 2 – A 33 year-old yoga teacher injured her shoulder two weeks prior. We had a brief telephone call to ascertain what the injury might be and it sounded like she may have injured her rotator cuff and was now suffering from a shoulder impingement syndrome. This was restricting her full range of movement and causing pain at night, sleeping in the shoulder. The main thing was that she was unable to teach fully with the pain and modify her practice. We agreed that a zoom appointment would be beneficial to confirm the injury and advise on rehabilitation. We arranged a zoom consultation the next day. Again, with the visual assessment, it was clear that it was in fact her acromio-clavicular joint (ACJ) that was strained. This changed the advice that I would have given just over the phone. We were then able to discuss the injury fully, record a comprehensive and specifically tailored exercise plan including stretches, mobility and strength work in addition to demonstrating a taping technique to offload the joint and reduce the pain. We will follow-up progress in one-week.
I hope these two examples help explain how useful a video consultation can be and can help you avoid long-term damage, reduce pain levels and get you back to what you want to do sooner!
If you want to discuss if a video appointment is right for you, please contact me directly at email@example.com and I will be happy to email or call you back for an initial free 15 minute chat and advice.
Self-pay rates are £40 initial consultation (£30 CrossFit members) and £30 follow-up (£25 CrossFit members).
Insurance companies are now fully supporting and covering these sessions to allow your rehabilitation to start, progress and continue.
Stay indoors and stay healthy!