Face-to-face Consultations

XPhysio continues to follow the national guidance provided by NHS England, Public Health England and our regulating body, the Chartered Society of Physiotherapy with regards to implementing policies and processes in relation to COVID-19 and maintaining a safe environment for patients and staff.

Screening patients for face-to-face consultations

Any patients wishing to book for a face-to-face consultation will be screened initially by telephone, messaging and/or email against the following screening criteria:-

  • Do you (or does anyone that they you co-habit with) have symptoms of COVID-19, or had symptoms of COVID-19 within the last fourteen days?
  • Does your clinical presentation require a face-to-face consultation or could the consultation reasonably by provided remotely.
  • Patients are also screened for specific high risk criteria. COVID-19 high-risk criteria include age > 70 , BMI >40 , BAME ethnicity , weakened immune system , co-morbidities that cause immunosuppression , diabetes , rheumatoid arthritis, pre-existing infections , long term steroid use and patients with known cancer diagnosis and currently having active treatment.
  • Whilst we continue to take all reasonable steps to minimise any risks to patients (including observing social distancing measures , infection control and PPE) we acknowledge that physiotherapy may have inherent risks in that it often requires close physical contact (<2m for >15mins) which may increase risks of exposure and transmission of COVID-19. Clients will need to understand and consent regarding these risks.
  • Patient will be asked for consent to share their email and telephone contact details with NHS track and trace service should we be required to do so.

What are we doing to keep you safe?

  • Patients attending for face-to-face consultation are advised that PPE will be worn by their treating physiotherapist. This will normally include a face mask, a plastic apron and gloves and, depending on the consultation type, may also require the use of protective goggles or a protective visor. The specific requirements relating to PPE use is made under the guidance of the government’s Infection & Prevention Control Policy and Guidelines.
  • Patients are also advised that they will be requested to wear a face mask whilst in the clinic room. This can be provided.
  • Patients will be asked to wash or sanitise their hands before entering the clinic room.
  • We will leave gaps between patient consultations to allow cleaning of the clinical area and equipment.

If you have any questions regarding COVID-19 measures and face-to-face consultations please do get in contact via

Stay safe and be healthy!